Privacy Policy – Quartzophone.ca

Effective Date : July 14, 2025

At Quartzophone.ca, the privacy of your personal information is our top priority. This privacy policy outlines the types of data we collect and how we use and protect it.
Our online store is powered by WooCommerce, and payments are processed through Clover, a payment solution that complies with Canadian law (PIPEDA).

1. Information We Collect

A) Information You Provide

When you place an order or create an account on Quartzophone.ca, we collects:

• Full name;
• Billing and shipping addresses;
• Email address and phone number;
• Information about purchased products;
• Payment information (see section: Secure Payments).

B) Information Collected Automatically (via WordPress and WooCommerce)

• IP address;
• Browser type and operating system;
• Pages visited and time spent on the site;
• Browsing data via cookies.

2. Use of Information

We use the collected data to:

• Process and deliver your orders;
• Inform you about your order status;
• Respond to your inquiries and provide support;
• Manage your customer account;
• Improve our products, services, and website performance;
• Send you communications (if you have consented).

3. Secure Payments with Clover

Payments on Quartzophone.ca are processed via Clover, a secure platform compliant with PCI DSS standards. We do not directly store your credit card information on our servers.

When you make a payment:

• Your payment data is encrypted and securely transmitted to Clover;
• Only the necessary information required to process the transaction is shared
  For more information, you may refer to Clover’s privacy policy.

4. Information Sharing

We only share your personal information with:

• Our service providers: hosting, payment processing (Clover), shipping, marketing;
• Legal authorities, if required by law.

These third parties are contractually obligated to protect the confidentiality of your data.

5. Data Retention

We retain your data as long as necessary to:

• Provide our services;
• Fulfill our legal obligations (e.g., invoicing);
• Resolve disputes or enforce agreements.

You may request the deletion of your data at any time (see section 8).

6. Cookies and Tracking

Our site uses cookies to:

• Facilitate navigation and orders;
• Analyze site performance (via tools like Google Analytics);
• Remember your preferences.

You can disable cookies in your browser settings, though some site features may be affected.

7. Data Security

We take technical and organizational measures to protect your information, including:

• SSL encryption across our website;
• Regular updates to WordPress, WooCommerce, and plugins;
• Restricted access to customer data;
• Secure payment processing through Clover.

8. Your Rights

You have the right to:

• Access your personal information;
• Correct or update your information;
• Withdraw your consent at any time;
• Request deletion of your data (within legal limits).

For any requests, please contact us at the address provided below.

9. Changes to This Policy

We may update this policy at any time. The most recent version will always be available on our website with an updated revision date.

10. Contact Us

For any questions, concerns, or requests regarding this policy or your personal data, contact us:

Quartzophone.ca