{"id":8403,"date":"2025-06-30T18:10:10","date_gmt":"2025-06-30T23:10:10","guid":{"rendered":"https:\/\/www.quartzophone.ca\/?page_id=8403"},"modified":"2026-02-10T17:36:17","modified_gmt":"2026-02-10T22:36:17","slug":"general-terms-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.quartzophone.ca\/en\/general-terms-conditions-of-sale\/","title":{"rendered":"General terms and conditions of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8403\" class=\"elementor elementor-8403 elementor-8361\">\n\t\t\t\t<div class=\"elementor-element elementor-element-131fbc4a e-flex e-con-boxed e-con e-parent\" data-id=\"131fbc4a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b672c1 elementor-widget elementor-widget-heading\" data-id=\"4b672c1\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quartzophone\u00ae General Terms and Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7ae2b8 elementor-widget elementor-widget-text-editor\" data-id=\"5b7ae2b8\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These general terms and conditions of sale govern purchases made on our online store.<\/p><p>By ordering a Quartzophone\u00ae product, you agree to the terms below.<\/p><h2>1. Company Identity<\/h2><p>Quartzophone\u00ae is a registered trademark owned by Quartzophone Inc., registered under number NEQ 1179514162.<\/p><p>The Quartzophone workshop is located at 1525, chemin Bel-Horizon, Sherbrooke (Quebec), Canada J0B 2C0.<\/p><h2>2. Products<\/h2><p>Our Quartzophone\u00ae instruments are handcrafted using high-quality materials. Photos, descriptions, and technical specifications are provided for informational purposes. Minor variations may occur due to the handmade nature of our products.<\/p><h2>3. Prices<\/h2><p>Prices are listed in Canadian dollars (CAD) and do not include applicable taxes (unless otherwise stated). Shipping is free in Canada.<\/p><h2>4. Orders<\/h2><p>Placing an order on our website implies acceptance of these general terms and conditions of sale. A confirmation email will be sent once your order is validated.<\/p><h2>5. Payment<\/h2><p>Payment is due immediately upon ordering. We accept major secure payment methods offered through our platform (credit card via Clover).<\/p><h2>6. Delivery<\/h2><p>Manufacturing and delivery times may vary depending on the product. An estimated time frame is provided when ordering. Quartzophone\u00ae cannot be held responsible for delays caused by the carrier or customs.<\/p><h2>7. Warranty<\/h2><p>Our instruments are guaranteed against manufacturing defects for a period of one year. This warranty does not cover damage caused by misuse, accidents, or improper maintenance.<\/p><h2>8. Right of Withdrawal<\/h2><p>In accordance with our refund policy, you have 14 days to request a return, except for customized or made-to-order items.<\/p><h2>9. Return and Refund Policy<\/h2><p>At Quartzophone\u00ae, customer satisfaction is a priority. Each instrument is crafted with care and precision to offer a unique and authentic sound experience.<\/p><p><strong>A) Return Period<\/strong><\/p><p>You have 14 days from the date you receive your order to request a return or exchange.<\/p><p><strong>B) Eligibility Conditions<\/strong><\/p><p>To be eligible for a return :<\/p><ul><li>The item must be in its original condition, unused, and free from any damage.<\/li><li>It must be returned in its original packaging, along with all included accessories and documentation.<\/li><li>Customized or made-to-order items are non-refundable, except in the case of manufacturing defects.<\/li><\/ul><p><strong>C) Return Procedure<\/strong><\/p><p>To obtain a return authorization and shipping instructions, please contact us in advance at :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95372a0 elementor-widget elementor-widget-html\" data-id=\"95372a0\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"email\">&#160;<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbcb15c elementor-widget elementor-widget-text-editor\" data-id=\"bbcb15c\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.<\/p><p><strong>D) Refunds<\/strong><\/p><p>Once the returned product has been inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment within 5 to 10 business days.<\/p><p><strong>E) Items Damaged Upon Delivery<\/strong><\/p><p>If your order arrives damaged, please contact us within 48 hours and provide supporting photos. We will arrange for a replacement or refund as appropriate.<\/p><h2>10. Intellectual Property<\/h2><p>All content (texts, images, logos, trademarks) is the exclusive property of Quartzophone\u00ae and may not be reproduced without written permission.<\/p><h2>11. Governing Law<\/h2><p>These terms are governed by the laws of the province of Quebec and applicable Canadian laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quartzophone\u00ae General Terms and Conditions of Sale These general terms and conditions of sale govern purchases made on our online store. By ordering a Quartzophone\u00ae product, you agree to the terms below. 1. Company Identity Quartzophone\u00ae is a registered trademark owned by Quartzophone Inc., registered under number NEQ 1179514162. The Quartzophone workshop is located at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8403","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General terms and conditions of sale - Quartzophone<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions of sale - Quartzophone\" \/>\n<meta property=\"og:description\" content=\"Quartzophone\u00ae General Terms and Conditions of Sale These general terms and conditions of sale govern purchases made on our online store. 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